Telus Health
EMR Training Specialist ·
Corporate Environment
Electronic Medical Records Implementation
Year
2023
Client
Telus Health
Challenge
Clinics were handed a system they hadn't asked for, with no preparation and no breathing room.
Health emergencies don't pause for software training.
Resistance was deep, and the stakes of disruption were real.Achievement
By leading with empathy, demonstrating genuine competence, and moving each clinic forward one step at a time, the majority of implementations reached successful adoption.
Staff who began as the loudest critics became the steadiest users.
"I am consistently impressed by her ability to navigate complex implementations with empathy and professionalism.
Sandra was a valued member of our team and a strong advocate for the learner."
— Telus Health, Manager